Exploiting AI and digital tech to build your business

There has been a lot of hype about artificial intelligence (AI) in recent years, and a lot of scaremongering too. We’ve been told these technologies could solve almost any problem, from creating revolutionary healthcare treatments to reversing climate change. We have also been warned that it could put millions of people out of work, enable devastating cyberattacks on businesses and national infrastructure, and perhaps destroy our civilisation altogether. In truth, none of those things seem likely to happen anytime soon. But AI is already driving the most powerful productivity-enhancing tools we have ever seen; and those tools are available, in some form, for businesses of all sizes at relatively low cost. These are perfect tools for a growing business: offering powerful and sophisticated capabilities to complement other outsourced, cloud-based IT and business services – and they are continuing to evolve at breakneck speed.